What happens if my bottles will break during shipment?

Contact us within 48 hours of delivery if an item arrives damaged.

Please include:

• Your order number
• Clear photos of the damaged item
• Photos of the shipping box and all packaging
• A brief description of what happened

Keep the damaged product and packaging until we confirm that they may be discarded. We may need them to complete a carrier or insurance claim.

If Shipping Protection was selected, we will generally process the claim and arrange a replacement promptly. If the item is unavailable, we may issue a refund or store credit.

If Shipping Protection was not selected, we will assist with the carrier’s claims process. Resolution may take longer and may depend on the carrier’s investigation.

Depending on the circumstances, we may offer a replacement, refund, store credit, or a discretionary discount if you prefer to keep the shipment.

Submit your request through our Help Center and attach the required photographs.