Package protection

Customers may choose Optional Shipping Protection at checkout. If selected, we will replace any products damaged during shipment once clear photos of the damage and packaging are provided.

If Shipping Protection is not selected, we will assist in filing a claim with the courier. Resolution may be delayed and approval is subject to the carrier.

Please note:

• Proof of damage must include photos of both the product and packaging.

• Protection covers the product replacement cost only. Shipping fees, taxes, and non-product charges are excluded.

We encourage customers to select Shipping Protection for faster and guaranteed resolution.