My tracking says delivered, but I never received my package — what do I do?

If your carrier shows a package as delivered but you can't find it, here's what to do first:

• Check around your delivery location, including side doors, porches, or with neighbors.
• Check the delivery photo (if provided by the carrier) for clues about where it was actually left.
• Check with anyone else who may have accepted the package on your behalf.

If you still can't locate it, contact us with your order number and we'll start a claims process with the carrier and work with you on a replacement or refund.